FAQ
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Premium Real Dolls FAQ
Premium Real Dolls is a trusted and fully authorized retailer, offering only genuine, high-quality dolls. We do not deal in counterfeits or inferior products.
With official authorization from over 30 respected brands and manufacturers, our authenticity is backed by verifiable certificates and industry recognition. Customers can review our authorization details and certifications directly, ensuring complete transparency and confidence when shopping with us.
🛒 Order Information
Premium Real Dolls stands out as one of the most trusted authorized retailers in the industry. Every doll we sell is 100% authentic, backed by official certificates of authorization from over 30 top brands. Unlike unverified sellers, we do not deal with counterfeits, knock-offs, or low-quality imitations. Our focus is on premium craftsmanship, safe transactions, discreet packaging, and reliable after-sales support, ensuring every customer has a safe and satisfying shopping experience.
Yes. We are officially recognized and authorized by world-leading manufacturers. Each doll comes directly from the factory with authenticity guaranteed. We maintain full transparency by making our authorization certificates available for verification. Our strong track record of satisfied customers, repeat buyers, and positive reviews further prove our legitimacy and dedication to customer satisfaction.
In most countries, sex dolls are completely legal and pass through customs without issues. We ship discreetly, with plain, unmarked packaging to ensure your privacy. All customs documentation is properly handled by our logistics team. In rare cases where restrictions exist (such as certain regions with stricter regulations), our team will advise you before shipping so you can make an informed decision.
Ordering from us is simple and secure:
Browse our online catalog.
Customize your doll (body type, skin tone, wig, eyes, and other options).
Add your chosen doll to your cart and proceed to checkout.
Complete payment using one of our secure payment methods.
Receive an order confirmation email instantly.
From there, your doll is either crafted to your specifications or shipped if it’s in stock.
Yes. Depending on promotions, your order may include free items such as lingerie sets, wigs, cleaning kits, or protective storage accessories. These freebies are carefully chosen to complement your doll and enhance your overall experience.
Once your order is confirmed:
Step 1: Production (if customized) begins within 24 hours.
Step 2: Your doll is handcrafted and then thoroughly inspected by quality control.
Step 3: After passing inspection, it is packaged discreetly and prepared for shipment.
Step 4: We send you the tracking number via email, allowing you to follow the shipment in real time.
Step 5: Delivery is made to your doorstep in plain packaging for maximum privacy.
TPE Dolls (Thermoplastic Elastomer): Affordable, soft, highly flexible, and realistic in feel. However, they are slightly harder to clean and less heat-resistant.
Silicone Dolls: Premium material, more durable, heat-resistant, and capable of more intricate facial and body detailing. Silicone dolls last longer and retain their shape better.
With proper care, dolls can last 5–10 years or longer. Longevity depends on the material (silicone typically lasts longer than TPE) and how well you maintain and store the doll.
Store your doll in a neutral position, either upright with a hanging kit or lying flat on a soft surface. Keep away from direct sunlight, heat sources, and sharp objects. Do not leave your doll in tight clothing for long periods as it may cause staining.
Use lukewarm water and mild antibacterial soap.
Clean orifices using an irrigator or douche kit.
Pat dry with a soft towel (never use heat dryers).
Apply renewal powder or cornstarch to keep the skin smooth.
Avoid submerging the head or exposing electronic features (if applicable) to water.

🚚 Shipping Information
We use UPS and FedEx, two of the world’s most reliable couriers. These companies are trusted for their speed, security, and tracking accuracy, ensuring your order arrives safely and on time.
We operate globally, with partnerships across the U.S., Europe, and Asia. Depending on your order and customization, dolls may ship directly from the manufacturer’s certified facility or our regional warehouses. This allows us to reduce delivery times and ensure efficient customs clearance.
We ship to most countries worldwide, including the U.S., Canada, Europe, Australia, and parts of Asia. If your country has specific restrictions, our support team will notify you before shipping to avoid any complications.
Standard shipping is free for most regions. However, remote areas or countries with complex customs procedures may incur additional fees. All shipping costs are clearly shown during checkout — no hidden charges.
Once your doll is shipped, you’ll receive a confirmation email with a tracking number. You can use this to track your package in real-time directly on UPS or FedEx’s website.
Delivery usually takes 7–14 business days, depending on your location and the customization of your order. In-stock dolls ship faster, while customized dolls require production time. Express shipping options are available in some regions.
In most cases, Premium Real Dolls covers customs clearance and related fees. If a special duty applies in your country, our team will inform you in advance to ensure transparency.

💳 Payment Information
Yes. When promotional campaigns are active, you can apply coupon codes during checkout. Simply enter the code in the designated box and click Apply to see the discount reflected in your cart total.
We accept major credit cards, debit cards, PayPal, Zelle, Apple Pay, Chime, E-transfer, Cryptocurrency and bank transfers. In some regions, we also provide installment or financing options for added convenience.
Yes. All payments are processed through encrypted, PCI-compliant gateways. Your payment information is never stored on our servers, ensuring maximum privacy and security.
Orders can be changed or canceled within 24 hours of being placed. After production begins, cancellations may not be possible, especially for customized dolls. If changes are urgent, contact our support team immediately.

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