Returns & Refunds Policy
At Premium Real Dolls, we are committed to delivering high-quality sex dolls, sex toys, and adult accessories with exceptional customer service. This Returns & Refunds Policy outlines your rights and our procedures if you are not fully satisfied with your purchase.
1. General Policy
Due to the intimate nature of our products, returns are only accepted under specific conditions to ensure hygiene and safety for all customers.
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Sex Dolls: Returns are accepted only if the doll has a manufacturing defect, damage during delivery, or does not match your order.
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Sex Toys & Accessories: For hygiene reasons, we cannot accept returns if items have been opened, used, or unsealed. Returns are only allowed if the item is unused, in original packaging, and defective on arrival.
2. Eligibility for Return
To qualify for a return, the following conditions must be met:
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You must notify us within 24 hours of receiving your order if there is a defect, damage, or incorrect item.
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The product must be unused, unwashed, and in its original condition and packaging.
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Proof of purchase (order number, invoice, or receipt) must be provided.
3. Non-Returnable Items
The following cannot be returned or refunded:
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Customized or personalized sex dolls (including special features, body customizations, or skin tones).
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Any opened or used sex toys and lubricants.
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Clearance or final-sale items.
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Products returned after the 24-hour claim window.
4. Return Process
If you qualify for a return:
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Contact Us at premiumrealdolls@gmail.com within 24 hours of receiving your order.
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Provide photos/videos clearly showing the defect or issue.
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Our team will review your request and provide a Return Authorization Number (RAN) if approved.
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Package the product securely and return it using the instructions provided.
⚠️ Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or major defect).
5. Refunds
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Once the returned item is received and inspected, we will notify you of approval or rejection of the refund.
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Approved refunds will be issued within 5–10 business days to your original payment method.
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Refunds may be partial if there are missing parts, signs of use, or damage caused after delivery.
6. Exchanges
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In the case of defective items, we may offer a replacement instead of a refund, depending on stock availability.
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For sex dolls, we may provide repair, replacement parts, or a full exchange depending on the extent of the defect.
7. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
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Please take clear photos of the package and product immediately.
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Contact us within 24 hours so we can resolve the issue quickly.
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We will cover the cost of reshipping a replacement item if the mistake is on our side.
8. Order Cancellations
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Orders can be cancelled within 12 hours of purchase for a full refund.
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After 12 hours, production or processing may have begun (especially for custom dolls), and a cancellation fee of 20–30% may apply.
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Shipped orders cannot be cancelled.
9. Contact Us
For any questions about returns or refunds, please contact us:
📧 Email: premiumrealdolls@gmail.com
📞 Phone: [+1 763 300 5822]